Customer Care Coordinator – IT
CAREERS AT SOFTLOGIC
Softlogic is a highly diversified Group of Companies with over 11,000 employees in Sri Lanka and Australia and the annual turnover is approximately US$420 million. Softlogic Group is one of the most expanded blue-chip conglomerates in the country and we have built strong, sustainable market leading positions in a range of high growth sectors including ICT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.
- Manage large amount of walking -in customers and identify their needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods.
- Keep records of customer interactions, process customer accounts and required documents.
- Take the extra mile to engage customers & Advice the customer on how to gain more from the products sold.
- Responsible for respond to all telephone calls and emails, analyze the fault and provide necessary solution within a shorter period.
- Take the ownership and follow-up until the job assigned is successfully completed.
- Should have a Diploma in Marketing or Business Management from a recognized University or Institute.
- Minimum 01 – 02 years of working experience in the similar capacity.
- Should possess an excellent command of English and Sinhala languages, both oral and written.
- Should be familiar with MS Office package (MS Word, Excel, Power Point and Outlook).
- Age should be below 30 years.
- Should be a person with high interpersonal and analytical skills, a committed who can work with minimum supervision and be able to work on flexible working hours.
For those who are interested please apply with contact details of two non-related referees, along with your contact details and a passport sized photograph immediately to the email email@example.com
Please indicate the position in the subject column of the Email, when you are applying. An attractive remuneration package with pleasant working environment, excellent opportunities for career development is on offer for the correct candidate, and only shortlisted candidates will be notified.
Softlogic Information Technologies (Pvt.) Ltd
No. 35/10, Nawala Road, Narahenpita, Colombo 5
Website – www.softlogic.lk/