IT Support Associate

Sri Lanka

IT Support Associate

Your responsibilities include:-

  • Provide first level support for relevant entity level IT Operations related tasks
  • IT Assistance for Branch refurbishment and relocation
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve IT infrastructure related technical issues
  • Redirect problems to appropriate teams
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with new system changes and updates


You Will Be A Perfect Fit If You Have:-

  • Minimum 1-year experience in a similar capacity in providing first level IT support
  • HND Level qualification in related field
  • Excellent planning, analytical communication and problem-solving skills in a team-focused dynamic environment
  • Ability to learn quickly in a dynamic changing technological environment with a passion for technology
  • Excellent written communication, interpersonal and relationship building skills.

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