Junior Customer Service Executive – Shipping & Logistics

Colombo

Junior Customer Service Executive - Shipping & Logistics

We are a 23 year old established company in the Shipping industry and have an immediate vacancy for the above mentioned position.

The candidate should:-

  • Have minimum Advanced level qualification
  • Have excellent computer literacy with Microsoft Office applications
  • Have ability to work independently with minimum supervision
  • Have ability to maintain good rapport with customers
  • Have a good knowledge of English
  • Have strong communication, PR and negotiation skills
  • Have strong phone contact handling and active listening skills

 

Job role:-

  • Building and maintaining long lasting relationships with key customers
  • Identify and assess customers’ needs to achieve customer satisfaction
  • Managing the customer database
  • Communicate and coordinate with internal and external stakeholders
  • Follow up on customer requirements
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve customer satisfaction
  • Managing the customer database
  • Communicate and coordinate with internal and external stakeholders
  • Follow up on customer requirements
  • Keep records of customer interactions and transactions

 

A friendly environment and an attractive rewards package with opportunities for career advancement will be offered to the selected candidate.

Please send in your Curriculum Vitae including two non-related references, to the contacts given below within 14 days of this advertisement. Kindly state post applied for on the subject line of the email or on the left hand side of the envelop.

We regret we are only able to contact the shortlisted candidates.

 

Chief Operating Officer

Prudential Shipping

Resolute, 471 Cotta Roads

Rajagiriya, Colombo

Email: – vacancies@psIship.com