Manager – Delivery Excellence & Compliance

Sri Lanka

Manager – Delivery Excellence & Compliance

Primary job role

The  ‘Manager – Delivery  Excellence and Compliance’ will drive Fortude’s delivery excellence, compliance initiatives, and CMMI journey. The individual will also play a change agent role in transforming Fortude’s delivery engine to meet the highest industry standards.

Main duties/responsibilities

  • Investigate, analyze, communicate, and document gap analysis of current processes and templates.
  • Design processes and ensure all processes are documented as SOPs with relevant process maps.
  • Proactively identify opportunities and provide alternatives or solutions for process improvement.
  • Use value stream mapping to identify value-adding and non-value-adding (VA/NVAs) processes and make improvements.
  • Maintain performance and track measures for projects and project management office (PMO) initiatives.
  • Analyze risks and lessons learned and provide insights into risks, cost, quality, and customer satisfaction.
  • Define an audit framework to ensure process adherence and compliance.
  • Convey feedback from project teams and PMO to respective global leadership teams to build long-term, scalable processes.
  • Work closely with delivery, project management and other cross-functional teams to achieve business goals.
  • Provide guidance and training on compliance requirements and processes.


  • 10+ years of industry experience in software development and project management.
  • 5+ years of experience developing, assisting or implementing process improvements and audits.


  • A bachelor’s degree or equivalent qualification
  • Knowledge in agile methodologies and practices (e.g., Scrum, Kanban)
  • Exposure and experience managing and overseeing activities related to CMMI, ISO 9001/27001, ITIL process frameworks
  • Knowledge in TQM methods (e.g., Lean, Six Sigma)
  • Two or more of the following project management or agile certifications:
    • PMI Agile Certified Practitioner (PMI-ACP)
    • Certified Scrum Master (CSM)
    • Project Management Professional (PMP)
    • Certified SAFe® 5 Agilist
  • One or more of the following CMMI certifications:
    • CMMI Associate
    • CMMI Professional

Soft Skills

  • Excellent verbal and written communication skills with the ability to communicate at all levels within the organization
  • Strong collaboration and organizational skills
  • Demonstrable passion for delivery excellence, cross-pollination of ideas and the ability to engage with diverse viewpoints

Behavioral competencies

  • Communication
  • Client orientation
  • Teamwork and collaboration
  • Results and execution orientation

Equal Opportunity Employer

Everyone can grow at Fortude; regardless of their identity. Join us, and be a part of an organisation, where we’re all proud to belong.