Officer / Junior Executive – Call Centre


Officer / Junior Executive – Call Centre

AIA Sri Lanka

If you are a dynamic individual with experience and career aspirations to engage in customer service, this is a fabulous opportunity for you. The selected candidates will have to work in our Call Centre and will be responsible for providing differentiated superior service to AIA Customers.

Job Accountabilities:-

  • Answer inbound calls and provide accurate information to customers
  • Ensure to attend customer call backs/complaints/negative feedbacks/requests within the service standards
  • Promoting standing orders for customers
  • Collect new and update existing contact information in the system after validating with the customer
  • Forward customer requests to relevant departments if and when necessary and follow up until it is completed


Job Specifications:-

  • A sound educational background with good A/L results
  • Minimum 2 year experience in call center, preferably in Insurance and Banking sector
  • Excellent communication skills in both English and Sinhala languages
  • Ability to speak Tamil would be an added advantage
  • Strong relationship management skills

If you are interested, send your CV to