Strategic Account Manager
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we’re looking for
We’re looking for a Strategic Account Manager to manage our existing channel partner and direct client relationships and provide the best opportunities to the nurses in Trusted Marketplace. You will manage post-sales activity by building and maintaining relationships with our current channel partners and direct clients which includes weekly calls, in-person meetings, and quarterly business reviews. You will be the primary point of contact for our customers and will provide excellent support, timely feedback, and will build relationships to provide our nurses with a variety of opportunities. And you’ll use the knowledge you gain from your customers to develop a deep understanding of their hiring, billing, onboarding, and payroll processes.
Responsibilites
- Maintain and grow healthy relationships with our current partners
- Achieve strategic account growth initiatives within assigned accounts
- Be the “voice of the customer” and provide systematic feedback on how Trusted can serve our top customers better
Who you are
- Strategic-thinker. You see the big picture in a relationship and know how the little things you do today to provide value can create big things down the road.
- Customer-focused. You represent the customer in our marketplace and seek to advocate on their behalf, always ensuring you are balancing Trusted’s needs with the demands of our key partners.
- Detail-oriented. You know how to explain how we are different, why that matters, and why it is a strategic benefit for our partners to work together.
- Personable and reliable. You can create and grow relationships with key stakeholders by providing value and meeting their needs in order to grow these relationships.
You have
- 5-7 years of experience in a Sales or Account Manager role, preferably at a high-growth startup and/or a healthcare or staffing company
- Experience in building and maintaining relationships through excellent presentation and communication skills with the ability to hold challenging conversations
- Knowledge and understanding of the healthcare staffing landscape and buyers (VMS/MSP/Direct)
- Worked cross-functionally and enjoy working as a team to achieve a goal
