Technical Officer – Customer Field Support Services

Sri Lanka

Technical Officer – Customer Field Support Services

Carry out new implementation jobs with the given SLA Installation and configuration of devices and systems based on the given solution Provide technical assistance and keep coordination with other related departments such as TAC and RBO Analyse customer complaints and provide fast rectification in order to ensure customer satisfaction Identify the defects of the devices and do the rectifications or improvements Carry out daily basis usage via MMS to comply with material management requirements Responsible for SAP material management and control in order to maintain the stock accurately

The Person:-

  • A / L in Math / Physical Sciences / Technology Stream Should be following / completed NVQ level 5 / IVQ level 5 qualification HNDE / NDT / NDES / Diploma in Technology / Advanced Diploma in Telecommunications Technology .